Refunds & Returns Policy

Order Cancellation

You may cancel your order within 12 hours of purchase.
After this period, if the order has already been processed or shipped, cancellations may not be possible.

Refunds

We offer refunds under the following conditions:

• ✔ Full refund if your order does not arrive.

• ✔ Full refund if your order arrives damaged (photo required).

• ✔ Partial refund or replacement if the item is not as described.

• ✔ Full refund if your order does not arrive within the guaranteed delivery time (45 business days).

Refunds NOT Available When:

• ❌ Wrong shipping address provided by customer

• ❌ Order delays caused by customs, natural disasters, carriers

• ❌ Customer changes their mind after item ships

Easy Returns — 60-Day Money Back Guarantee

If you are not satisfied, you may return the item for a refund or replacement.
(Return shipping cost is customer’s responsibility.)

Important:

Contact us first at support@ktnix.com before returning any item.