Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank uuuuuuuuuu so much i relaly love oit okoaksoalskaj 😘 😘 😘 🤬 🤬 🤬 🤬 🥑 🥑 🥑 🥑 🥑 🥑 🥑 😘 🥑 😍 😘 😍 😍 😘 😍 🥑
TOP TOP TOP for height 173 and weight 70 took size M. Fits super. Bought for a pregnancy photoshoot. Nice lace, body lining in a good color, not dark. The top fits well thanks to the padded inserts on the shoulders. Thank you 🇺🇦
Maternity top! My measurements are height 172 cm, during pregnancy I wore size 48. I am 6 months pregnant in this dress. Stretches perfectly, the lining came out a bit, I didn't have time to shorten it because the dress arrived just before the holiday.
Excellent! Amazing. I bought bigger size and used in my pregnancy photos. Strechs very well and i’m 92 kilos and 1,70 tall
just chic!! The dress is incredibly cool, accentuates the figure, and has a beautiful train at the back. stretches, does not restrict movement girls, take it!! everything fell 😍 😍
Nice
Ideal ♥️
The dress is very beautiful for measurements 84-67-94, fits perfectly, only regret is that it came with a defect. I've seen this happen often with the seller.
This dress is absolutely beautiful, literally my dream wedding dress! I usually wear m size and in this case i also ordered m, but i think i would fit even in s size. Price is so cheap but quality is amazing! Go for it girlies 🥺 🫶🏻
The dress is super, very beautiful.
take it, you won't regret it 😍🔥
I ordered size M, it fit perfectly, the dress is very beautiful, it arrived quickly.
It's the best! The delivery was fast and the quality of the clothes is really good.
Just look at how gorgeous this dress is. 😍 the model is very well sewn, has padding, silicone on the shoulder area to prevent slipping. I wear size S, measurements 88-63-99 and height 180 cm. ❤️ I am very satisfied with the purchase. 🤌🏻 💘
I chose it for the bride's morning dress. It worked! Wow!
extremely beautiful. I was worried that it would be of poor quality, but everything is simply superb. 👄 arrived ahead of time
Glad i didn’t get the $300 version. This lace is cotton and it is not hot on your skin in the summer heat. It doesn’t scratch or irritate you at all. Very good quality, one thing it’s missing is the clear loops to put it on the hanger. I am 5’7 170 cm athletic built & size medium in gymshark and 4-6 in lululemon and i got a small and it wasn’t tight at all. Order your usual size
Well, delight 😍 I was looking for something not transparent, so I wouldn't be embarrassed to walk in it not only on the beach. The lining is delicate and matches the color of my fair skin. fire fire fire 🫶🏻 I bought it for 2500₽, by the way.
gorgeous dress, size L
Stunning fabric, a stunning dress, a little big in the chest
Not bad but not but not worth this money really
Quality was great ! Did not look cheap. I received so many compliments .
Awesome dress!! !
I received the dress within a week. The quality is not bad, but not exactly superb. It looks nice on the body, but I think it would look great by the sea in not very bright lighting. Overall, it's a nice dress for its price.
The dress looks expensive, but it's worth less.