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Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
39 reviews
100% of buyers enjoyed this product!
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Super! Great quality, looks like in the photo. I recommend. The only negative I noticed after a month of wearing it is that the end of the chain keeps getting tangled into a knot and it's difficult to untangle.
The ring arrived undamaged, the quality seems good at first glance, and time will tell how it will be. Nice, cute, stretches well, can be adjusted, glows in the sun. The delivery is fast, I recommend the product and the seller π π
Very cool ring π It tightens tightly and doesn't come off. I will definitely order this chain again.
Beautiful
Very cool, I have the same pendant, so it's very nice and comfortable. Cool) I recommend this store, fast delivery and beautiful box.
Great, it met all expectations. π we'll see how it feels on the wearer, but it looks really cool. It looks like real silver.
Love the necklace, though cause its a bit flimsy im scared iβll pull to hard and rip it!
The ring is stunning!!! It comes well packaged in a really beautiful box! But the size is a bit large, other than that it's really beautiful, highly recommended.
A very nice ring. I bought a silver set here before. The fixation of the newer glove is stronger! Although generally this silicone can be stuffed inside, when it accidentally comes out - it happens when pulled too hard. The quality is excellent, without any defects. The color turned out to be a nice gold, although I was worried because gold plating is often not very good.
Ok necklace, the issue is itβs tingling due too light hanging part
Amazing
A very beautiful, thin ring, looks stylish, adjustable, delivered quickly, original design, time will show how it wears.
I took it on recommendation. I really wanted something like this. Really silver. I liked it. Looks nice. But a bit milky.
Nice
Very cool!
Fast delivery, good quality!
Nice decoration, it seems like it says 925 sterling silver on the product. Well, let's see how it wears. Delivery is not very fast. Tomorrow is the last day for delivery.
Simply incredible gentleness, very satisfied. I've been wanting such jewelry for a long time. It arrived on time
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The necklace is great, the length is adjustable, I bought it together with a ring.
Very beautiful, delicate, simply amazing! Adjustable, does not darken
Excellent ring, just like in the photo. Fits very nicely on the finger.
The ring is a bit uncomfortable to wear, but it should be okay.
The jewelry is great, I have no questions at all, no issues. Made with high quality and everything is great. I am very satisfied! The shipment is fast, the delivery arrived in about 10 days, everything is well packed.
beautiful, but it's better not to wet the entrance, it's already falling off.