Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sound and works perfectly. I am definitely not disappointed with this LENOVO product. I will be using the earbuds intensively in the coming period.
Currently enjoying it, quality sound and light
fool
excellent sound I love them they are very comfortable and beautiful
Great quality
The product is good and cheap, I mean I'm not asking for much since it's cheap, right? But if it competes with well-known brands, I had some original Xiaomi ones and well, yes, they do have issues with the sound, especially the bass.
Great Bluetooth headphones, perfect connection and sound, and very fast delivery.
Came well packaged, nice ear fit.
Really great headphones, great quality, look good, and sound very well! Very satisfied with the headphones. Shipping was very fast and the price excellent.
Arrived quickly and matches the description If you have sensitive ears then the audio of the headphones is not comfortable enough
excellent product
Perfect delivery, excellently crafted earphones. Clean audio.
Not very good sound quality, but they save on price.
I love it. Everything is correct
Great phone, very good quality!
Something arrived a bit crushed but okay, I'll be fine with it. testing
Arrived very quickly, I recommend.
I recommend the product for its price.
They are very pretty and very comfortable, they sound good and you can also hear well when they speak to you, I fully recommend them and they arrived very quickly in Mexico.
I received the product damaged. Very very
Cheap, simple, functional. No flaws. Value for money of 10
This item has not been received.
Sure! Here is a suggestion for a short, positive review: The product convinces across the board – high-quality craftsmanship, easy handling, and delivers exactly what it promises. Clear recommendation! Shall I give you a few more options with different tones (e.g. B. formulate clearly, concisely, enthusiastically?
The sound quality is good and acceptable. The microphone isn’t great but decent enough to get the job done. It has a nice and interesting design, and the material feels good. The only downside is the battery—it only lasts about two hours of continuous music playback.
The product arrived very quickly and looks of great quality, exceeding my expectations.