Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time, not damaged. Tested for 2 months, headphones work for more than 6 hours. The box holds more than 6 charges, that's all. The functions work as described, but I haven't checked the noise reduction. Recommended.
The order arrived quickly and well-packaged. checked everything works perfectly True, the instructions are only in Chinese, but there are no issues with translation. thank you very much to the seller
I really liked it, the battery lasts a long time, the Tout function on the earphone works well and it's quite loud, the earpiece fits well and it charges quickly, only praises, the earphone is very good.
Exactly as described.
Everything perfect, sounds very good, fits very well in the ear without discomfort. I recommend this product.
Very good, good audio quality.
Fast delivery, box a little squashed but the earphones are intact. Paired straight away, sound is good. They are quite loud. Should be good for running.
They work perfectly, much better than I expected honestly, I'll see how they hold up in a month, for €10 on sale... Not bad at all. PS: I'm not a bot nor have I been paid :), I hope so
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It's very good, I like it a lot, they are great, I recommend them.
Excellent quality price, highly recommended.
Excellent product, secure shipping, seems to be of good quality, I will try them, recommended seller
They are perfect as described. Shipping was super fast. Custom clearance quick.
Excellent delivery time and product. Thank you Aliexpress and the seller for providing confidence when purchasing.
Very good headphones, good for work. The sound may not be the best in the world, but let me tell you something. I work in a foundry and use these headphones at work almost every day. And you know what? After three years, they broke, so i ordered identical ones.
Excellent day my love, how are you doing? What are you doing?
The product matches the description, arrived very quickly, no complaints about the seller.
for now perfect good quality, really stable, ideal for sports!
correct in principle everything fine, the package as always a bit damaged.
Excellent, thank God and how are you doing? What are you doing?
The order arrived quickly, but a bit dented. The sound is good, but there is no noise reduction.
Excellent ears! Got what I wanted for a small amount of money. Delivery arrived a week earlier. In short, respect to the seller and delivery personnel!
Excellent, thank God and how are you doing? What are you doing? How are you doing?
totally surprised, the quality of the headphones and the sound are excellent
Excellent product and very good package condition.