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Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
32 reviews
100% of buyers enjoyed this product!
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Very nice dress. Super quality. Strongly recommend! My measurements is 90-74-95, choose l size, was a little big, but no problem. Thank you! 10++++
Very beautiful long dress Size L in Khaki color. As described on the website!!! I recommend it to you!!! Thank you to the seller. The quality is very good.
I simply loved the dress, it exceeded my expectations! ! ! 🤩 I am 1.61 tall and weigh 72 kg. I thought it wouldn't fit, that it would be too small, but it turned out just right! ! ! It arrived 9 days before the scheduled delivery. I will definitely make more purchases! ! ! Quite satisfied with the purchase, I was happy! ! ! 😁
It's perfect and floor-length, the fabric is not denim which I thought it was but it's fine and arrives perfectly.
Hello, I just received the dress and I am delighted! She is even prettier in person, the cut fits me very well, and the quality is up to par. Thank you for this beautiful piece, I can't wait to wear it!
very nice dress in green color. very long. quite heavy material. Zipper on the collar and pockets.
Good quality, but a bit small, for my XS, I took S and it's a bit small in the chest.
The dress is heavy, the material is similar to a trench coat, maybe a bit thinner. I took size L for a chest size of 89, but it's big at the waist. However, with a belt it can be tightened up. It will be great with a jacket in autumn. The length is perfect for a height of 170 cm. Overall good. Thank you. The tailoring is good.
Wow, very pretty, I recommend it, I love it. I did not expect such quality.
Beautiful good quality size very good comes with pockets excessively long I have to cut
Delivery is fast, but unfortunately the chest size is 85B - the size turned out to be small. The length is perfect for a height of 171cm.
It's beautiful, just that it comes very small from the top.
Nice dress well-tailored and structured - pretty khaki - for a size M quite large and for someone 1m765cm the dress reaches above the ankles.
It has been one of the best purchases, price, quality, size. Very satisfied with the dress. Beautiful and fits very well. Just to get the perfect size, rely on the seller's table. Clothes have always been size "S", but according to the table, this dress was size "M" and it fit perfectly. 10/10 recommend the product, seller. The view fabric looks like it's waterproof but it's not stiff and has a good drape.
Excellent dress. Thin polyester feels like silk. The rough zipper adds a sporty style. Packaging is excellent, thank you.
This dress eats down so bad i wish i took a full body photo but i didn't sorry guys the quality is really good and even has pockets. I really like it. I was too worried about serving face then actually taking a photo of the dress itself but it fits the description.
I love the fabric, and it looks very elegant. I loved it and ordered one for myself and another for my daughter.
This is super cute, I loved it. 😍 The bad thing is that the top part is very small and it didn't close around my bust, but I really liked it so I will try a larger size, hopefully this time it will work.
Super dress, I wear size M but I took L based on other ladies' comments and the size is good. I am short and the dress is long and not made of thin, breathable material.
I bought a larger size when I saw the comments, but it turned out to be too big. The dress is beautiful and the fabric is wonderful with great stitching. I wear size 38, am 1.68m tall and weigh 64 kg. Size L was too large.
Lovely material, not cheap. A bit long for me but nothing i can't suet myself.
The dress is excellent, exactly like in the photo. The tailoring is very high quality, fast delivery. When ordering, take a size larger (the top is narrow, the fabric does not stretch, so it is important that the zipper fastens).
I like this dress, it corresponds to the description and photo. Good material, cut and sew. It is a bit tight for me
The dress is great! Not transparent and long! I recommend
Good quality, but too small sizes, l is more european m