Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! Second time ordering this dress, wanted it in morw colors. Im 180cm tall and 65kg, took m and it fits perfect. Its amazing
amazing π π π π but in the waist there will be a big gap if for a thin waist, but I had it adjusted at the atelier to my size
Its ok, but only for short girlies. I'm 162cm, usually wear l/xl
Not a bad dress, quality matches the price, a few loose threads, thin material but acceptable for this money. Quite revealing, so you need overlays instead of a bra to keep everything neat (if you want). Beautifully shines in the light. (I also slightly gathered in the middle with regular thread to make it lie nicely in the neckline area)
Very fast shipping! Beautiful fabric for the price, if you have a large bust, you should be aware that it has no support, but still beautiful.
It is what i expected, looks great !
I ordered twice and unfortunately did not get the size right, so I returned it. Good quality
Before that, I took the champagne color, so I took the red one. A very cool summer jumpsuit, looks like a dress.
It's very cute, just very short but it's awesome. π» π» π» π»
It's like in the photos, but the smallest size is still large (parameters 83-60-83, an S was too big in hips and waist). I had to adjust it. It arrived very quickly.
Mom said I look like a prostitute, but it looks amazing.
This is beautiful but doesn't fit me too well. My boobs (38g) are too big for it. Really need a bigger size - probably my fault
The dress is excellent, even better than in the photo. Fully meets the expectation and photo. Take several colors - you won't regret it.
My favorite jumpsuits, ordered 3 colors.
Everything arrived well and beautiful, thank you.
Very beautiful dress. True to size , the material is so beautiful π© π© I canβt wait to rock it
very cool dress, perfect color π π π I took size L, everything fit (my measurements are chest 100 cm, waist 88 cm, hips 114 cm).
Not bad
A bit big in the hips.
It looks beautiful in the front, but it hangs at the back. I took it to take pictures for my birthday. Left it for home
There is a little bit hanging in the area of the buttocks, but it's not a problem; it can be easily sewn up.
The product arrived quickly, I was worried because I ordered a small size (I usually wear size M and that's what I ordered), but it turned out to be large everywhere. I will have to alter it, but the material is pleasant.
Looks awesome. Take your size! Otherwise, you'll have to hem the skirt. I made a mistake and took a size larger. Under no circumstances. Next time I'll take my size. I usually wear size M. Weight is 58.
Very beautiful dress, but for hips 100, xl is too big, should have taken a smaller size. I won't return it, the color is as shown in the photo.
Gorgeous dress. I recommend. Comfortable, the size fits well. It's just difficult to iron, even with a steamer.