Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ktnix.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ktnix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery! Very beautiful stone 😍 The photo doesn't capture all the beauty of the sparkle. I would have liked the chain to be a bit more authentic. The seller sent a certificate for the moissanite. Packaged in a beautiful box. Thank you. 🤩 🤩 🤩
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Very pretty, sparkling and i believe accurate to vvs1 - not quite 3ex or fl : but this is equivalent to the top standard diamonds placed in jewellery. > the gold electroplating colour is too yellow, recommend silver — but it’s still beautiful regardless
Great! Great! Great! It really looks like gold. The only question is how long this gloss will last; only time will tell. For this price, I hope it will shine for a long time. I recommend it! Thank you to the seller and manufacturer!
The necklace itself is quite small but you can easily replace it or extend it. The pendant is nice made and appears beautiful as can be
Very beautiful, the company enjoyed the wait, hope it doesn't lose color.
Waawwww 😍 😍 😍 😍 😍
Beautiful, the moissanite shines a lot, I chose gold and will buy the silver one, it looks very nice and good quality, I hope it doesn't turn black.
Exceeded expectations, beautiful necklace with GRA certificate. A gem! Arrived quickly and well-packaged.
Very beautiful and high-quality product. Can be bought even as a gift. The box is beautiful. There are documents. The stone shines beautifully in the light. The product was shipped very quickly. I will order from this seller again.
Very pretty necklace and the Moissanite shines with all its brilliance. I adopted it immediately around my neck as you can see. I recommend the seller.
Looks good, as shown in photo
A very luxurious and high-quality necklace, highly recommended!
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Very beautiful necklace... big diamond.. and shiny. I really liked the sparkle and the quality. Looks real.
Perfect size, 1 carat looks like real diamonds, very satisfied
Very pretty.
The package arrived quickly, about 12 days. The ornament looks nice. And whether it's musanite or fluorite is unclear.
Really beautiful, even stunning
It's shiny and beautiful. The price is good. I have chosen a smaller rock of 1 ct. its very subtle to be used on a daily basis.
Beautiful chain, the stone shines. The packaging is very stylish.
Very beautiful, and fine quality. Blighter than real diamonds. Highly recommended.
It is clear that the certificate and the card are fake because that code does not exist, but the chain and the stone are beautiful, they really shine impressively in all colors. It's divine.
Wowwwwww it's wonderful 💯 Super fast delivery thank you very much 💫 💫 💫 💫 💫 💫 💫 💫 💫 💫 💫 💫 💫 💫
Beautiful, thanks 👍🏻