Refund policy

Return & Refund Policy

At KTNIX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition
Include all original packaging and accessories
Be accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Personalized or customized products
Items damaged due to misuse, improper care, or normal wear and tear

How to Start a Return

To request a return, please email us at support@ktnix.com with:

Your order number
The reason for the return
Photos of the item (if damaged or defective)

We will respond within 1–2 business days with return instructions.

Please do not send any items back without receiving return authorization first.

Return Shipping Costs

For standard returns (change of mind, no longer needed, or similar), the customer is responsible for return shipping costs.

Return shipping is covered by KTNIX if:

The wrong item was shipped
The item arrived damaged
The item is defective

Refunds

Once your returned item has been received and inspected, we will notify you by email of the outcome.

If your return is approved, KTNIX will process the refund to your original payment method promptly. Please note that once processed, the time it takes for the refund to appear in your account depends on your bank or payment provider and is outside our control. This typically takes several business days but may vary.

Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us at support@ktnix.com within 14 days of delivery.

We will gladly provide a replacement or a full refund at no additional cost.

Exchanges

We do not process direct exchanges. If you would like a different item, size, or color, please return the eligible item following the process above and place a new order for the item you want.