Shipping policy

Shipping Policy

Standard shipping within the United States costs $4.99 USD. Estimated total delivery time is 6–11 business days, including order processing and transit. Delivery dates are estimates and are not guaranteed.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. The processing cutoff is 2:00 PM Chicago time (America/Chicago). Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin the processing estimate on the next business day. Orders are not processed or shipped on weekends or U.S. federal holidays. Processing times are estimates and may vary depending on product availability and order conditions.

Shipping Rates & Delivery

Standard shipping costs $4.99 USD and is shown at checkout before you complete your purchase. Estimated transit time is 5–8 business days after shipment. Combined with 1–3 business days of processing, estimated total delivery time is 6–11 business days. These are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier delays, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active. If you have questions about the status of your order, please contact us at support@ktnix.com and we'll be happy to assist.

Multiple Shipments

If your order contains multiple items, they may ship separately and arrive at different times. You will receive a tracking number for each shipment. This is normal and does not indicate a problem with your order.

Shipping Restrictions

At this time, we ship within the United States only. We do not currently offer international shipping.

Address Changes

Please ensure your shipping address is correct before completing your order. If you need to update your address after placing an order, contact us immediately at support@ktnix.com. We will do our best to accommodate the request, but address changes cannot be guaranteed once order processing has begun.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us at support@ktnix.com within 14 days of the confirmed delivery date. We will work to resolve the issue as quickly as possible. Claims submitted outside this window may not be eligible for review.